Privacy Policy

1) Who We Are

Notary Hero provides online notarization-related services, appointment coordination, education, and customer support. This Privacy Policy applies to information collected through our website, online forms, email, phone, and SMS/text messaging.

2) Information We Collect

A. Information you provide

• Contact details (name, email address, phone number, mailing address).
• Service details (appointment preferences, transaction details, support requests, messages you send us).
• Billing and payment info (handled by payment processors; we may receive limited payment-related metadata).
• SMS opt-in details (your phone number, timestamp, source of opt-in, and communication preferences).
• Other information you choose to share in forms, uploads, or communications.

B. Information collected automatically

• Device and usage data (IP address, browser type, pages viewed, approximate location derived from IP, time spent).
• Cookies and similar technologies to remember preferences and improve site performance (see Section 6).

C. Information from third parties

We may receive information from service providers or partners you interact with (for example, scheduling tools, payment processors, CRM systems, or messaging providers) to help deliver and support our services.

3) How We Use Information

• Provide, operate, and improve our services and website.
• Respond to inquiries, send confirmations, reminders, and support messages.
• Process payments and manage billing (via third-party processors).
• Send service updates, administrative messages, and—if you opt in—marketing communications.
• Maintain records of consent and communication preferences (including SMS opt-in).
• Protect against fraud, misuse, and security incidents; enforce our terms.
• Comply with legal obligations and resolve disputes.

4) SMS / Text Messaging Policy (Opt-In & Data Use)

What texts you may receive

• Non-marketing messages: appointment confirmations, reminders, rescheduling updates, document signing notifications, service status updates, and customer support responses.
• Marketing messages (optional): special offers, discounts, and promotions — only if you separately opted in.

How we use SMS data

• To send you the messages you requested and provide support.
• To maintain records of your consent (opt-in timestamp, source, and preferences).
• To measure delivery and engagement (for example, whether a message was delivered).

Opt-out, help, and message frequency

• Opt-out: Reply STOP to any message to unsubscribe. You will receive a final confirmation text and no further messages will be sent.
• Help: Reply HELP for assistance or contact us at +1 202-500-7433.
• Message frequency may vary based on your services and preferences.

Fees and carriers

• Message and data rates may apply depending on your mobile plan.

No sale of SMS opt-in data

5) How We Share Information

• Service providers: vendors who help with website hosting, analytics, scheduling, payments, email/SMS delivery, customer support, document tools, and CRM systems.
• Legal and compliance: if required by law, subpoena, court order, or to protect rights, safety, and prevent fraud.
• Business transfers: in connection with a merger, acquisition, or sale of assets (with appropriate protections).
• With your direction: when you ask us to share information with a specific third party.

We do not sell your personal information in the traditional sense. (If your state law defines "sale" broadly, you may still have opt-out rights—see Section 9.)

6) Cookies & Tracking

We may use cookies and similar technologies to operate our site, remember preferences, understand usage, and improve performance. You can adjust your browser settings to block or delete cookies, but some site features may not function properly.

We may also use analytics tools (such as website traffic measurement) that collect information about how visitors use our site.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8) Data Retention

We keep personal information only as long as necessary for the purposes described in this policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

9) Your Choices & Rights

• Access/Update: You may request to access or correct certain personal information we hold about you.
• Marketing emails: You can unsubscribe using the link in our emails (administrative emails may still be sent).
• SMS: Reply STOP to unsubscribe, or contact us for help.
• Cookies: Control cookies through your browser settings.
• State privacy rights: Depending on where you live, you may have additional rights (e.g., deletion, opt-out of certain processing, or appeal). Contact us to submit a request.

10) Eligibility

You must be at least 18 years old to use this website independently, create accounts, purchase services, or agree to these Terms.

If a minor is receiving services, a parent or legal guardian must schedule and agree to these Terms on their behalf where required.

11) International Users

If you access our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. By using our services, you understand and agree to this transfer as permitted by law.

12) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above and, if changes are material, we may provide additional notice.

13) Contact Us

If you have questions or requests about this Privacy Policy, contact us:

• Email: [email protected]
• Business name: Notary Hero, LLC
• Phone: +1 202-500-7433
• Mailing address: 1229 N Van Dorn St., Alexandria, VA 22304