Cancellation Policy

 

At Notary Hero, LLC, we understand that unexpected changes can occur. However, to respect our notaries’ time and ensure smooth scheduling, we have implemented the following cancellation policy:

 

Cancellation and Rescheduling

 

    1.    Advance Notice Required:

    •    Cancellations or reschedules must be made at least 3 hours before the scheduled appointment to avoid any fees.

    2.    Cancellation Fee:

    •    If you cancel or reschedule less than 3 hours before your appointment, a $75 cancellation fee will be charged. This fee compensates the notary for their reserved time.

    3.    No-Show Fee:

    •    If you do not show up for your scheduled appointment without prior notice, a $75 no-show fee will apply.

    4.    ID Verification or Document Issues:

    •    Appointments may also be canceled if the required identification cannot be verified, documents are not provided in a timely manner, or if any signer is unprepared or unavailable. In such cases, the cancellation fee will apply.

 

Special Circumstances for Closings

 

    •    If a closing is canceled after documents have been notarized, the full agreed-upon closing cost will still be charged. This ensures compensation for the completed notarization work.

 

Repeated Cancellations

 

    •    Clients who frequently cancel or reschedule without adequate notice may be refused future services.

 

How to Cancel or Reschedule

 

    •    To cancel or reschedule your appointment, please contact us as soon as possible at:

    •    Email: Scheduling@notaryhero.com

    •    Phone:202-500-7433

 

Thank you for understanding and respecting our policies. We are committed to providing reliable and professional services and appreciate your cooperation in helping us achieve that goal.

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